**Privacy Policy**
At Route Pro, we are committed to protecting your privacy and ensuring your personal and business information is handled securely and responsibly. This Privacy Policy outlines what information we collect, how we use and share it, and your choices regarding your data. By using our services, you agree to the practices described below.
1. **Information We Collect**
- **Personal Information**: We may collect information that can identify you as an individual or business, such as your name, address, email, phone number, and any other details required to provide dispatching services.
- **Business Information**: To facilitate our services, we collect relevant business details, including trucking business licenses, insurance coverage, USDOT and MC numbers, and payment or billing information.
- **Operational Data**: We may also collect data regarding your operational preferences, load preferences, and route information to provide more tailored dispatching services.
- **Usage Information**: When you visit our website, we may collect data such as your IP address, browser type, and browsing activity to help improve our website’s performance and understand user interaction.
2. **How We Use Your Information**
We use the information we collect for the following purposes:
- **To Provide Services**: To set up and manage your account, find suitable loads, negotiate rates, handle dispatching paperwork, and provide overall support for your freight operations.
- **Billing and Payment Processing**: To process payments for services provided, manage billing, and communicate about account-related matters.
- **Customer Support**: To respond to your questions, provide updates, and resolve any issues or complaints related to our services.
- **Improving Services**: We may use aggregated, non-identifiable information to improve our dispatching processes, website functionality, and user experience.
- **Compliance and Legal Obligations**: To comply with legal obligations, such as responding to lawful requests from regulatory or law enforcement authorities.
### 3. **How We Share Your Information**
We respect your privacy and limit the sharing of your information as follows:
- **With Service Partners**: Information may be shared with brokers, shippers, and other service providers as necessary to secure loads and facilitate dispatch services. This includes sharing operational data and business details required to book and fulfill loads.
- **With Payment Processors**: For billing and payments, your payment information is shared with third-party payment processors under secure conditions.
- **With Legal Authorities**: We may share your information to comply with laws, regulations, or legal processes, or to protect our rights, property, and safety, or that of others.
- **With Third-Party Service Providers**: To support our operations, we may engage trusted third-party service providers for functions such as IT services, data analysis, and marketing. These providers are only allowed to use information to perform services on our behalf and are required to protect it.
### 4. **Data Security**
- We take data security seriously and implement a variety of administrative, technical, and physical security measures to protect your information from unauthorized access, use, or disclosure. This includes the use of secure servers, encryption protocols, and restricted access to sensitive data.
- However, no data transmission over the internet or storage system is guaranteed to be fully secure. While we strive to protect your information, we cannot guarantee its absolute security.
### 5. **Data Retention**
- We retain your personal and business information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.
- When data is no longer required, we dispose of it securely.
### 6. **Your Privacy Choices**
- **Access and Update**: You may review and update your information by logging into your account or contacting us directly. We strive to ensure your information is accurate and complete.
- **Marketing Communications**: You can opt out of receiving marketing communications from us by following the unsubscribe link in the emails or contacting us. Please note that even if you opt-out, we may still send you non-promotional emails related to your account or services.
- **Cookies and Tracking Technologies**: You can adjust your browser settings to refuse cookies, but please be aware that this may limit your ability to use certain features on our website.
### 7. **Children’s Privacy**
Our services are intended for business users and not directed to individuals under 18 years of age. We do not knowingly collect information from minors. If we become aware that we have collected data from a minor without consent, we will delete it promptly.
### 8. **International Users**
Our services are primarily offered to users in the United States. If you access our website from outside the United States, please note that your information will be transferred to and processed in the United States, where data protection laws may differ from those in your country.
### 9. **Changes to This Privacy Policy**
We may update this Privacy Policy periodically to reflect changes in our practices or for legal or regulatory reasons. We will notify you of significant changes via email or through a prominent notice on our website. Please review the Privacy Policy regularly for the latest information on our privacy practices.
### 10. **Contact Us**
If you have questions about this Privacy Policy, your information, or your rights under this policy, please contact us at:
- routepro.llc@gmail.com
- 15612250779
- West Palm Beach, Florida
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This Privacy Policy explains our practices regarding your personal and business information. By using our website and services, you consent to this policy.